Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and tensor laydy regarding your use of our website and training services. By accessing our website or enrolling in our programmes, you agree to be bound by these terms.

If you do not agree with these terms, please discontinue use of our services immediately. We reserve the right to modify these terms at any time, and continued use after changes constitutes acceptance of the updated terms.

2. Definitions

"Service" refers to the training programmes, educational content, and website provided by tensor laydy.

"User" or "You" means any person accessing our website or enrolling in our programmes.

"Content" includes all text, images, videos, software, and materials provided through our services.

"We," "Us," or "Our" refers to tensor laydy and its affiliates.

3. Eligibility and Use Requirements

To use our services, you must meet the following requirements:

Be at least 18 years of age or the age of majority in your jurisdiction
Provide accurate and complete registration information
Maintain the confidentiality of your account credentials
Use services for lawful purposes only and in compliance with all applicable laws
Accept responsibility for all activities conducted through your account

4. Prohibited Activities

Users may not engage in the following activities:

Unauthorized Access

Attempting to access systems, accounts, or data without authorization

Content Misuse

Copying, distributing, or selling our proprietary content without permission

Harmful Code

Transmitting viruses, malware, or other malicious code

Fraudulent Activity

Engaging in fraud, misrepresentation, or impersonation

Harassment

Harassing, threatening, or abusing other users or staff

Service Disruption

Interfering with the proper functioning of our services

5. Intellectual Property Rights

All content, materials, and intellectual property provided through our services remain the exclusive property of tensor laydy unless otherwise stated.

Our Content

Course materials, videos, documents, software, logos, and trademarks are protected by copyright and other intellectual property laws. Users receive a limited, non-exclusive, non-transferable license to access and use materials solely for personal educational purposes during their programme enrollment.

User-Generated Content

When you submit content through our platforms (such as forum posts or project submissions), you grant us a non-exclusive license to use, display, and distribute that content for educational and promotional purposes. You retain ownership of your original work but represent that you have the right to grant this license.

Third-Party Content

Our services may include content owned by third parties. Such content remains the property of its respective owners and is used under appropriate licenses.

6. Payment and Refund Policy

Payment Terms

Programme fees must be paid in full before accessing course materials unless alternative payment arrangements have been agreed in writing. Payments are processed in Singapore Dollars (SGD) through secure third-party payment processors.

• All prices are listed in SGD and exclude applicable taxes
• Payment confirms your enrollment in the selected programme
• Installment plans are available for certain programmes upon request

Refund Policy

Refund eligibility depends on programme type and timing:

Before Programme Start: Full refund minus administrative fee of 100 SGD if cancelled at least 7 days before start date
Within First Week: 50% refund if requested within 7 days of programme commencement
After First Week: No refunds available, though programme access may be deferred to future cohorts in special circumstances

Refund requests must be submitted in writing to [email protected]. Processing typically takes 10-14 business days.

7. Service Availability and Modifications

We strive to provide reliable access to our services but cannot maintain uninterrupted availability:

Services may be temporarily unavailable due to maintenance, updates, or technical issues
We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice
Programme content may be updated to reflect current industry practices and technologies
Instructor availability may change, though we ensure qualified alternatives when necessary

8. Disclaimers and Limitations of Liability

Service Disclaimer

Services are provided "as is" without warranties of any kind, express or implied. We do not warrant that services will be error-free, secure, or uninterrupted. While we strive for high-quality education, individual learning outcomes vary based on prior knowledge, effort, and circumstances beyond our control.

No Employment Placement Services

Programme completion and certification do not constitute employment services or placement assistance. We do not provide job placement services or represent that completion will lead to specific career outcomes. Career advancement depends on numerous factors including market conditions, individual qualifications, and employer requirements.

Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from your use of services is limited to the fees you paid for the specific programme giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages including lost profits, lost opportunities, or data loss.

9. Termination

By Us

We reserve the right to suspend or terminate your access to services immediately without notice if you violate these terms, engage in prohibited activities, or if we reasonably believe continued access poses risks to our operations, other users, or legal compliance.

By You

You may terminate your account at any time by contacting us. Termination does not entitle you to refunds beyond those specified in our refund policy. Your obligations regarding intellectual property and confidentiality survive termination.

Effects of Termination

Upon termination, your access to course materials ceases immediately. Completed certifications remain valid. Provisions regarding intellectual property, liability limitations, and dispute resolution survive termination.

10. Dispute Resolution

Informal Resolution

Before initiating formal proceedings, parties agree to attempt informal resolution by contacting us at [email protected]. We commit to good faith efforts to resolve disputes amicably within 30 days.

Governing Law

These terms are governed by the laws of Singapore. Any disputes will be subject to the exclusive jurisdiction of Singapore courts.

Arbitration

If informal resolution fails, disputes may be referred to arbitration in accordance with the Singapore International Arbitration Centre (SIAC) rules. Arbitration proceedings will be conducted in English in Singapore.

11. General Provisions

Entire Agreement

These terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and tensor laydy regarding use of our services.

Severability

If any provision is found unenforceable, remaining provisions continue in full effect, and unenforceable provisions will be modified to reflect the parties' intent to the extent possible.

Waiver

Failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.

Assignment

You may not assign or transfer your rights under these terms without our written consent. We may assign our rights to affiliated entities or successors.