Privacy Policy
Last Updated: October 2024
Our Commitment to Privacy
At tensor laydy, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website and training programmes. We are committed to transparency about our data practices and compliance with Singapore's Personal Data Protection Act (PDPA).
By using our website or enrolling in our programmes, you agree to the collection and use of information in accordance with this policy. If you have questions or concerns, please contact us using the details provided at the end of this document.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- • Contact Form Submissions: Name, email address, phone number (optional), and message content
- • Programme Enrollment: Full name, contact details, educational background, and professional experience
- • Account Creation: Username, password, and profile information
- • Payment Processing: Billing information processed through secure third-party payment providers
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- • Device Information: IP address, browser type, operating system, and device identifiers
- • Cookies: Small text files stored on your device (see our Cookie Policy for details)
- • Referral Information: The website or search engine that directed you to our site
Information from Third Parties
We may receive information about you from third-party services such as payment processors, analytics providers, and social media platforms if you choose to interact with us through these channels.
2. How We Use Your Information
We use the collected information for the following purposes:
Programme Delivery
Provide access to training materials, communicate programme updates, facilitate virtual sessions, and issue certifications upon completion.
Communication
Respond to inquiries, send programme information, provide customer support, and share important updates about our services.
Website Improvement
Analyze usage patterns to improve website functionality, enhance user experience, and develop new features based on participant needs.
Marketing (with consent)
Send information about new programmes, special offers, and educational content that may interest you. You can opt out at any time.
Legal Compliance
Maintain records for tax purposes, comply with regulatory requirements, and protect our legal rights when necessary.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
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Consent: When you provide explicit consent for marketing communications or optional data collection
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Contract Performance: To provide the training services you've enrolled in
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Legitimate Interest: For business operations, fraud prevention, and service improvement
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Legal Obligation: To comply with tax laws, regulatory requirements, and other legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
Third-party companies that help us operate our business, such as payment processors, email service providers, and cloud hosting services. These providers are contractually obligated to protect your data.
Analytics Partners
Services like Google Analytics that help us understand website usage. These tools collect anonymous data and are subject to their own privacy policies.
Legal Requirements
Government authorities, law enforcement, or legal parties when required by law or to protect our rights, safety, and property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
Contact Form Data
3 years from submission
Programme Records
5 years after completion
Financial Records
7 years (legal requirement)
Marketing Data
Until consent is withdrawn
After the retention period, we securely delete or anonymize your data. You may request earlier deletion subject to legal and contractual obligations.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission and encrypted storage for sensitive information
Access Controls
Limited access to personal data on a need-to-know basis with authentication requirements
Secure Hosting
Data stored on secure servers with regular backups and disaster recovery procedures
Staff Training
Regular privacy and security training for all employees handling personal data
In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law.
7. Your Rights and Choices
Under Singapore's PDPA and applicable data protection laws, you have the following rights:
Right to Access
Request a copy of the personal information we hold about you and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal data, subject to legal and contractual obligations.
Right to Object
Object to processing of your personal data for marketing purposes or when based on legitimate interests.
Right to Data Portability
Receive your personal data in a structured, commonly used format and transmit it to another organization.
Right to Withdraw Consent
Withdraw consent for data processing at any time, though this does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
8. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. For material changes, we may also send you direct notification via email. We encourage you to review this policy regularly to stay informed about how we protect your information.
10. Contact Us
If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:
You also have the right to lodge a complaint with the Personal Data Protection Commission Singapore if you believe we have not handled your data appropriately.